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WebFeb 16, 2024 · A case typically represents a situation or incident that's reported by a customer and requires a resolution. Cases are designed to track the process from the … WebMar 13, 2024 · Features of Dynamics 365 Field Service. The key features of Dynamics 365 Field Service are safety and compliance tracking, asset routing and optimization, work order and invoice automations, and managing service agreements/SLAs. The system matches the best qualified and most available resource for each scheduling need. WebDec 10, 2024 · An Invoice contains all the Products and Services that have been “Used” as part of a Work Order. Ideally, once a Work Order is Closed-Posted in Dynamics 365, the billable details (Products & Services, T&M, etc.) would be integrated with an ERP where an actual invoice would be generated. However, some businesses will not be using an ... great wolf lodge rooms